🌊 About the Water

1. Where does Protonic Pure Hydration Spring water come from?

Our water is sourced from Victoria’s Spa Country, home to the world-renowned mineral springs of Daylesford and Hepburn Springs. Naturally filtered through volcanic rock and sandstone, it emerges pure and enriched with minerals.

2. What minerals are in your water?

Our spring water naturally contains calcium, magnesium, and silica, along with trace minerals. These give the water a crisp, refreshing taste and smooth mouthfeel.

3. What is the pH level of your water?

Our water has a naturally balanced pH, which may vary slightly with the seasons. This balance ensures smooth taste and optimal hydration.

4. Does your water contain silica?

Yes. Silica is naturally present in Spa Country waters and contributes to the water’s soft texture. It is also associated with benefits for hair, skin, and nails.

5. Is your water treated or enhanced?

No. Protonic Pure Hydration spring water is bottled at the source. It is naturally filtered through aquifers and retains its authentic mineral profile.

🏭 About the Company

6. Is Protonic Pure Hydration a bottling facility?

No. We are a brand and distributor. We work with trusted Australian bottling facilities to ensure consistent quality and safe international export.

7. Who do you supply?

We partner with supermarkets, distributors, wholesalers, and hospitality groups both locally and globally.

8. Do you sell directly to consumers?

At this stage, we focus on wholesale, export, and distribution partnerships. For consumers, our products are available through selected retail partners.

9. Where are you based?

Our operations are based in Australia, with distribution channels extending across international markets.

📦 Products & Packaging

10. What sizes do you offer?

We currently supply:

600mL (24 bottles per pack)

1L (12 bottles per pack)

1.5L (8 bottles per pack)

11. How are the bottles packaged?

All bottles are securely packed in cartons, stacked on pallets, and shrink-wrapped for safe handling and export.

12. Are the bottles recyclable?

Yes. All our bottles and packaging materials are 100% recyclable, in line with Australian environmental standards.

13. Do you offer private label or custom branding?

Our focus is on building the Protonic Pure Hydration brand, but inquiries for private label arrangements may be considered for large-scale distribution.

🚢 Shipping & Export

14. Do you export internationally?

Yes. Protonic Pure Hydration specializes in global exports.

15. What container sizes do you ship in?

We ship in both 20ft and 40ft containers, with typical loads of 10–11 pallets per container depending on bottle size.

16. How many bottles fit in a container?

600mL: 16,800–18,480 bottles (10–11 pallets)

1L: 7,680–8,448 bottles (10–11 pallets)

1.5L: 5,760–6,336 bottles (10–11 pallets)

17. Do you provide CIF, FOB, or EXW shipping terms?

Yes. We can supply under FOB (Free on Board) or CIF (Cost, Insurance, Freight) terms, depending on buyer requirements.

18. What is your lead time for shipments?

Typical lead times are 3–4 weeks depending on order volume and shipping schedules.

📑 Documentation & Compliance

19. Do you provide product specifications and COAs (Certificates of Analysis)?

Yes. Full product specifications and lab-certified mineral composition reports are available for distributors and importers.

20. Is your water export-ready?

Yes. We are barcode-ready, with full compliance for international labeling, packaging, and shipping requirements.

21. Do you meet international quality standards?

Yes. Our bottling partners operate under strict food safety and quality certifications, ensuring compliance with Australian and international regulations.

💰 Orders & Partnerships

22. What is the minimum order quantity (MOQ)?

Our standard MOQ is one full container load (FCL).

23. How can I request pricing?

You can contact us directly via our website to request a quote. Pricing varies based on bottle size, volume, and shipping terms.

24. Do you offer volume-based discounts?

Yes. Pricing is structured by volume tiers, with competitive rates for larger orders.

25. How do I become a distributor?

Submit an inquiry through our website. Our team will assess your market requirements and provide partnership options.